Refund Policy
Effective September 21, 2026
WorkGlass is made by G Schultz Design LLC of Palm Harbor, Florida. Orders are processed by our online reseller Paddle.com, the merchant of record for all WorkGlass purchases.
The short version. You get 30 days to use every feature for free before you pay anything, so that is where you decide. Once you buy, the $20 is not normally refunded. But if you were charged by mistake, charged twice, or WorkGlass does not work for you and we cannot fix it, you get your money back. Just email us.
1. Try it before you buy
Every account starts with a free 30 day trial with nothing held back: unlimited clients and invoices, Backup and Sync, every background and setting. No payment is taken to start it. The trial exists so you can find out whether WorkGlass suits you before spending anything, and it is the main reason purchases are not usually refunded.
2. When you will always get a refund
- Accidental or duplicate purchases. Bought it twice, or bought it by mistake? Tell us and the extra charge is refunded.
- Charges made in error. Anything you were billed that you did not authorize, or an amount that was not what the site showed.
- It does not work and we cannot fix it. If a problem stops WorkGlass working for you and we cannot resolve it within a reasonable time after you report it, you get a full refund.
3. Your rights under the law
Nothing in this policy limits any refund or cancellation right you have under the consumer-protection law where you live. If you are in the EU, EEA or UK, the statutory right to withdraw from a purchase is set out in Paddle's buyer terms, which apply to your order.
4. How to ask
Email hello@myworkglass.com from the address you bought with, or include it along with your Paddle receipt or order number. Say briefly what happened. You will hear back within a few business days.
Approved refunds are issued by Paddle to your original payment method. How long it takes to appear depends on your bank or card issuer, usually 5 to 10 business days.
5. What happens after a refund
The license tied to the refunded purchase is deactivated. Your data is yours either way: you can export all of it at any time, and nothing is deleted because of a refund.
6. Please ask us first
If something is wrong with a charge, email us before disputing it with your bank. We can almost always sort it out faster directly, and a bank dispute can take weeks to resolve.
7. Contact
G Schultz Design LLC · Palm Harbor, Florida, USA
hello@myworkglass.com
See also the Terms of Service and the Privacy Policy.